Standing out in a sea of sameness to bring products to market, demonstrating the power of the trail, and showcasing diversity and inclusion through social media.
A key driver of Merrell achieving five straight quarters of 20% or more eCommerce growth through a Digital Direct Offense was the strategic use of organic and paid social media to increase brand awareness, grow followers and build advocacy and consideration.
This strategy included the use of :
- Content-driven storytelling
- User-generated content (UGC), influencers and brand ambassadors
- Strategically aligned assets to customer intent and funnel goals
- Creatively positioned new product launches
- Showcased purpose-based inclusive brand storytelling
The efforts contributed to creating a flywheel with the following results:
- Exceeding the 2019 eCommerce plan by +$4.5M
- Are Instagram audience to 450,000 followers, up from 100,000
- A 305% increase in average views per Instagram video
- 201% growth in YouTube video views
- 89% increase in traffic through organic social media
- 54% increase in traffic from SEO, a +170% lift in paid social prospecting
- Elevated Merrell's brand health (awareness) by six index points in 12 months